Please note we do not offer exchanges. If you wish to exchange a product, please return your order for a refund and place a new order.
We understand that occasionally you may need to return a product to us for a variety of reasons. If the item you receive is not right, whatever the reason, return it to us within 60 days of delivery and we can organise a full refund less shipping.
To qualify for a full refund the item must be returned in its original, unworn condition and with original packaging in tact. Almost all boots that have been worn outside will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return.
Step One
Please download and complete our online returns form including return details, with your original order number. This will help to process the return quickly. Please use a tracked service as we can not be liable for any lost parcels.
Send your return back to us, with your returns form enclosed. Please send this to:
Concave International (c.o. Gabee Products)
228 Ferntree Gully Road
Notting Hill
VIC
3168
Australia
Step Two
Please email support@concave.com to notify the team of your return, specifying your order number and including your tracking information. Once we receive your return, we will process your refund within 3 working days, and email you confirmation of this.
Please note refunds can take up to 10 business days to be credited back to the customer.