PRIVACY POLICY

Last Updated: 02.06.2023

 

This Privacy Policy explains how Concave Sports ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit or use our website: https://au.concave.com/ ("Website") and when you provide your mobile phone number for SMS communication. By accessing or using our Website and opting in for SMS communication, you consent to the terms and practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us when you interact with our Website or opt in for SMS communication. This may include:

  • Contact information (such as your name, email address, phone number, and postal address) provided when you sign up for an account, make a purchase, or subscribe to SMS communication.
  • Payment information, such as credit card details, to process orders and payments.
  • Communications and correspondence you send to us, such as inquiries, feedback, or support requests.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This may include:

  • Internet Protocol (IP) address.
  • Device type and operating system.
  • Browser type and version.
  • Referring/exit pages.
  • Clickstream data.
  • Date and time of visits.

We may collect this information using cookies, web beacons, and similar tracking technologies. You have the option to disable cookies through your web browser settings, but this may limit certain functionalities of our Website.

  1. Use of Information

We use the information we collect for various purposes, including:

  • Providing and personalizing our services, including processing your orders and requests.
  • Communicating with you, responding to your inquiries, and providing customer support.
  • Sending SMS notifications and promotional messages related to our products, services, offers, and events, if you have opted in to receive them (you may unsubscribe from SMS communication at any time).
  • Improving our Website and enhancing user experience.
  • Conducting market research and analyzing trends.
  • Sending promotional emails, newsletters, and other marketing communications if you have opted in to receive them (you may unsubscribe at any time).
  • Protecting our rights, enforcing our terms and conditions, and preventing fraud or illegal activities.
  1. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our Website, process payments, deliver SMS notifications, or perform other services on our behalf.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Protecting Our Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and prevent fraud or illegal activities.
  1. SMS Privacy

When you opt in for SMS communication, we will use your mobile phone number to send you SMS notifications and promotional messages related to our products, services, offers, and events. We will not share your mobile phone number with third parties for their marketing purposes without your explicit consent. Message and data rates may apply, and you can unsubscribe from SMS communication by following the instructions provided in the SMS messages or contacting us directly.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission or storage method can guarantee 100% security.

  1. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

  1. Children's Privacy

Our Website and SMS communication are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us, and we will promptly remove the information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Website with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

support@concave.com